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LegalRefunds and cancelling.
You can stop working with us. Here's exactly how notice works, what gets refunded, and how quickly.
On this page
1In short
2The free After-Click Check
The After-Click Check costs nothing. There's no deposit, no card on file and no obligation to hire us afterwards.
3Cancelling monthly work
Monthly work is billed monthly in advance. You can end it at any time with 30 days' written notice. The notice period starts the day we receive your email.
During the notice period we keep doing the agreed work and hand over everything that's yours: accounts, templates, reports and documents. If you'd rather we stop sooner, just say so; the notice period is still billed unless we agree otherwise in writing.
Your last bill covers only the work up to the end of the notice period. Anything you've paid for time after that is refunded.
- Day 0You give noticeAn email is enough. Within 2 business days we confirm the end date, your final bill and any refund.
- Days 1 to 30We keep workingThe agreed work continues, and we hand over everything that's yours.
- Day 30Final billCovers only the work up to the end of the notice period.
- Within 14 business daysRefundAnything paid for time after the notice period comes back to you.
Example: your notice reaches us on November 10, so the work ends on December 10. Your December bill covers only December 1 to 10. If you had already paid for all of December, what you paid for December 11 to 31 is refunded.
4Cancelling fixed-fee work
Fixed-fee work is split into stages in your quote. You can cancel at any time by telling us in writing.
Stages already delivered, and the stage in progress when you cancel, are paid for. Payments for stages we haven't started are refunded.
5If we end the work
If we have to end the work, or can't deliver what we quoted, we tell you in writing and refund anything you paid for work we haven't done.
If something we delivered doesn't match what your quote described, tell us and we'll put it right at no extra cost.
6What is and isn't refunded
7How refunds are paid
We refund to the same payment method where possible, or by bank transfer to an account in the paying business's name. Refunds are sent within 14 business days after the work ends (for monthly work, the end of the notice period).
Card and e-wallet refunds go back through our payment provider, and your bank or e-wallet may take a few more days to show them.
We are VAT-registered, so a refund includes the VAT you paid on the refunded amount. We record every refund in our books as BIR rules require and send you the matching document for your records.
8Ad spend and other costs
Unless we agree otherwise in writing, advertising budgets are paid by you directly to the platforms, from ad accounts in your business's name, so they aren't ours to refund. You can pause or stop the ads at any time, and we'll do it for you on request.
Software or subscriptions bought for the work are also in your business's name. You can keep or cancel them under each provider's own terms.
9How to cancel
Email contact@aftertheyclick.com from the address we normally use with you, and say which service you're cancelling. We'll confirm the end date, your final bill and any refund in writing within 2 business days.
10If something goes wrong
If you're unhappy with the work or think you've been charged incorrectly, email us. Franz replies personally within one business day and works with you to put it right.
Please talk to us before disputing a payment with your bank or card provider; a direct conversation is almost always faster. This doesn't limit your right to dispute a payment, or to bring a complaint to the Department of Trade and Industry or the courts.
11Contact
See also our Terms of Service.