Before any marketing money goes in.Keep the guests
you already get.
Most bookings are lost after the click, not before it: a reply that comes the next morning, rates nobody followed up, a guest who books you through Agoda, a happy guest who never hears from you again. We fix the actual bottleneck with your own team, prove it worked in your own numbers, then hand it over so it runs without you.
Every engagement starts with the free check.
Where we work
Where bookings usually leak.
The fix is different for every business, and the Diagnostic tells us which one leaks most for you. These are the places it usually lands, though yours may be somewhere else, what we build there with your team, and the number that proves it worked.
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01
Replies and follow-up
“Asked at 11:42 pm, answered at 9 am. Rates sent, nobody followed up.”
ExampleWhat we build- One inbox for Messenger, Instagram, Viber and email
- Reply standards and templates in your voice
- One follow-up after every rate sent, until they book or say no
Proven in your numbersTime to first reply, and inquiries that become bookingsSee the replies -
02
The direct booking path
“Booked you through Agoda, paid the commission.”
ExampleWhat we build- A way to book you direct that works on a phone
- Rates, photos and inclusions up front
- Downpayments through GCash or bank, matched and confirmed the same day
Proven in your numbersDirect bookings, and how fast they're confirmed -
03
The stay and after checkout
“Nobody knew we were coming.”
ExampleWhat we build- An arrival list for every booking
- A room-ready standard, signed off before check-in
- A thank-you and review request within a day of checkout
Proven in your numbersIssues raised, and fixed before checkout -
04
Past guests
“We loved it. What was it called again?”
ExampleWhat we build- A past-guest list with dates and group size
- An offer to past guests before the rainy months
- December dates offered to them first
Proven in your numbersRepeat stays and weekday bookings -
05
Who does what
“Everything still runs through the owner.”
ExampleWhat we build- Who owns each inquiry, each shift and each task, written down
- One named contact on every shift
- Written steps for when you're away
Proven in your numbersInquiries nobody owned, and how many reached you -
06
Your numbers on one page
“Nobody knows which month loses money.”
ExampleWhat we build- Your scorecard: the numbers that matter, on one page
- Inquiries, replies, bookings and occupancy, side by side
- Money in and out by month, so the red months show early
Proven in your numbersThe page itself, read in about five minutesSee an example page
One leak, in pesos
What slow replies cost you.
Late replies are often the first leak we find. Move the sliders to match your place. Every number here is your estimate, not our claim. The free check measures the real ones.
By your own numbers, slow replies could be costing you about
₱0
a month
Replies and follow-up
What your team sends, at any hour.
Pick a question guests actually ask. This is the kind of reply we write with you, in your voice, so whoever is on shift sends the same good answer.
HM po for 2 pax, overnight this weekend?
Hi! Thanks for asking po. For 2 guests overnight this weekend: [room and rate], includes [breakfast, pool, parking]. Here are photos of the room. Want me to hold it for you while you decide?
Sent within minutes, any hour
Open pa po this Saturday for 10 pax?
Yes po, Saturday is still open for 10. The best fit is [villa or rooms], [rate] for the group. To lock it in, a downpayment of [amount] through GCash or bank holds the date. Should I send the steps?
Answers the question, then makes the next step easy
May day tour po kayo?
We do po! Day tour is [hours], [rate] per person, with [pool, cottage, lunch options]. Weekdays are quieter if you want the pool to yourselves. What date are you thinking?
Steers toward weekdays when they're open
Pwede po ba for a birthday party, around 40 guests?
Happy to help po! For 40 guests we can set up [area], with [food and setup options]. I'll pass this to [name], who handles events, and they'll message you before [time] today with options and a quote.
Events go to a named person, with a promised time
Thank you po, we'll think about it.
Friday, 8:10 pm
Hi po, just checking in about your weekend stay. The room is still open as of this morning. If it helps, I can hold it until 6 pm today. No pressure!
Saturday, 10:00 am, sent once
Your numbers on one page
One page you'll actually read.
Example page for a sample 20-room resort. Made-up numbers to show the format, not a client's results.
First reply
6 min
Median first reply, all channels. The orange slice is the wait.
When guests ask, by hour
Hover to read each hour. The shaded hours are when the front desk is closed.
After the rates went out
Where they ask
- Messenger46
- Instagram18
- Viber9
- OTA messages7
- Email5
What's included
Build your scope.
Every piece below sits in one of these places. Switch off what you already have covered, then send it with your check request.
01
Replies and follow-up
Fast and consistent, any shift.
02
Direct booking path
From question to downpayment, on a phone.
03
The stay
Expected at the gate, thanked after.
04
Past guests
The easiest guests to win back.
05
Who does what
So it runs when you're away.
06
Your numbers
What happened, on one page.
Plug the leaks questions.
Why fix this before marketing?
Because every guest marketing brings in goes through these places. If replies are slow or past guests never hear from you, more marketing pays to send more guests through the same holes. Plug first, and the same marketing money books more.
Do we need new software?
Usually not much. We start from the tools you already use and add only what the inbox and follow-up need. Anything with a cost is in your quote before it starts.
Who answers at 11:42 pm?
Instant answers handle the factual questions (rates, availability, how to pay). A person picks up the conversation when your team is on, with the history in front of them.
Will the replies sound like a robot?
No. We write them with you, in your voice, and your team can edit any message before it goes out.
What happens when you hand it over?
Some parts we do for you, some we build together with your team, and what stays with your team is written down and handed over. Your numbers stay on one page, the same scorecard we started from, so if a number slips you see it early, not at the end of the season.